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NY's AI Chatbot recommends small businesses to violate laws, withhold pay
A chatbot, introduced by New York City's administrators to assist small businesses and property owners, started providing a variety of strange and unusual responses, some even suggesting illegal activities. For instance, it advised an employer to terminate an employee who reported theft.
The MyCity chatbot of New York City, frequently promoted as a resource for local entrepreneurs and property owners to understand city regulations, is being critically examined for providing questionable legal suggestions and possibly promoting illegal activities, as per an article from The Markup.
The MyCity bot, unveiled last October as a component of Mayor Eric Adams' "New York City Artificial Intelligence Plan", was praised as a significant initiative to utilize advanced AI technology for the welfare of the city. Microsoft-backed, the bot was designed to help small businesses and property proprietors navigate intricate legal issues.
Research conducted by The Markup has uncovered worrying errors in the bot's replies. Even though it pulls data from the NYC Department of Small Business Services, the bot repeatedly gives incorrect guidance, occasionally pushing users to break the law.
For example, when the bot was queried about the acceptance of meal coupons, it erroneously claimed that buildings aren't obligated to accept them, which is in direct conflict with anti-discrimination laws. Likewise, it inaccurately asserted that employers are allowed to deduct from their employees' tips and even withhold wages, ignoring labor laws.
Additionally, the bot's answer to a query about terminating an employee for revealing financial data showed a misunderstanding of employment law, which could potentially put businesses at risk of legal issues.
A representative from the New York City Office of Technology and Innovation stood up for the bot, highlighting its trial period and asserting that it has given thousands of correct responses. They admitted the continuous need for enhancements but underscored the bot's warnings about potential hazards.
Even with guarantees, specialists warn about depending on the bot's recommendations, emphasizing the possible legal consequences for users. Due to worries about deceptive instructions, users are encouraged to consult with professional legal advisors for precise information.
The MyCity chatbot is designed to simplify legal queries for businesses, but its limitations highlight the need for carefulness and independent checks when looking for legal counsel. Users need to be careful to prevent unexpected legal outcomes.
(Incorporating information from various sources)
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